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Various organizations exist, whose members advocate a code of practice. These dealers are a form of approval and ensure that consumers shop with confidence. Different systems have different strategies, so it is important that the exact code of practice to which they subscribed to verify. Examples of systems are TrustUK, Which? WebTrader and IMRG. If a supplier is a member of these organizations, the logo will be displayed on its website.

What this means in practice that the suppliers have agreed a specific code of practice, certain things follow for the consumer guarantees. Since the systems vary, it is not possible to give a definitive list, but they usually include such things as ensuring the protection of consumer privacy to ensure that payments are secure, etc. If the consumer has no complaints against one of the suppliers in to subscribe to the system, they can also complain directly to the organization and they will try to get things in order. It therefore provides an additional form of protection for consumers.

For details, see www.whichwebtrader.which.net, The Direct Marketing Association (UK) Ltd | We are the DMA, www.imrg.org


Who should the consumer complain to? (UK-EU)

he most important thing to do is to act quickly. As explained above, in most cases they have a 7 day cooling, in which goods can be returned, regardless of defects in the goods. Has expired if they did not discover the defects until after some time, then they may have lost their right to reject the goods and may only be able to claim damages.

The first thing to do is to contact the supplier. This can be by phone, e-mail, in writing, made ​​by fax or by other means. The consumer should ensure that they keep a copy of anything to the supplier. You should explain what the problem is and what they enjoy doing. You should keep records of which they contacted and what action they said they would take.

If the consumer is not satisfied any of the suppliers, then please read the section below.

What happens if the trader is in another country? (UK-EU)

As an alternative to going to court, there is the possibility of using an alternative dispute resolution (ADR) scheme. These offer an inexpensive alternative to going to court. Currently, the Department of Trade and Industry's (DTI) to develop the European Extra-Judicial Network (EEJ-Net). What will the EEJ-Net is to provide consumers with access to schemes in other EU Member States, which disputes will be settled out of court to allow. Examples ombudsmen and arbitration systems are. The EEJ-Net system was launched in October 2001 and to access the system via the National Association of Citizens Advice Bureaux (NACAB), which can be found at Citizens Advice - the charity for your community

Details of the EEJ-Net system can be found at http://www.eej-net.org.uk/index.html