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If the consumer cancels the order all money paid must be given within 30 days from the date the notice was returned. If the goods have been delivered and the consumer pays for the delivery charge, the supplier must also back the delivery fee, unless that was provided for under separate contract.

If the contract provides that the consumer return the goods at his own expense, then the supplier will be able, the cost of recovering the goods if they do not pull it back to cancel. The consumer will have been told about this as part of the written confirmation of your withdrawal.

If the consumer has been supplied with replacement goods, the supplier can not be loaded it for the return of these goods if they decide not to accept them.

The supplier is not entitled to charge for the recovery of the goods if the consumer a statutory right to rescind the contract, for example, if the goods are defective.

If the consumer has the property as collateral, it must also be returned immediately.

For more information, see Rule 14 of the Distance Selling Act.
What happens to the Credit Agreement if the order is cancel? (UK-EU)

If the consumer agreed to pay for the goods under a credit agreement, then the notice also effect the termination of the credit agreement.


For more information see the Distance Selling Regulations, Rules 15-16.