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Once a contract has been concluded, the supplier must send a confirmation of the in paragraph (1) to (6). This information must be provided in written form. This confirmation must also include information about when and how to cancel the consumer is entitled to an address where the contact details of the supplier and is after-sales service and warranty services practice. The address can not be a PO Box number.

The consumer must also be informed if the contract contains a label, the consumer, the goods in the event of cancellation wants back and who is responsible for the cost of return will be. If the contract is for a service that no longer has a specific end date, or for a period of one year, the supplier must also provide information on when and how the consumer may cancel the contract.


For further information see Regulation 8 of the Distance Selling Act.
What happens if this confirmation is not sent? (UK-EU)

If the confirmation is not sent then the cooling-off period is extended by up to three calendar months. This means that the period is three months and 7 working days of the end of the beginning, in the case of services the day after placing the order and in the case of goods, on the day they are received.

If the confirmation is late, then the cooling-off period is 7 working days after the date on which the confirmation is received by the consumer.

For more information, see Regulations 11 and 12 of the Distance Selling Act.