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The Office of Consumer Protection (Distance Selling) Regulations 2000 came into force on 31 October 2000 came, and the Electronic Commerce (EC Directive) Regulations 2002, which will come into effect sometime later this year are the most important pieces of legislation that govern the trade over the Internet. These regulations are a better protection for consumers when purchasing goods or services online. These are in addition to the customary rights when buying in a store. (More information can be obtained at Consumer Direct - The Office of Fair Trading).

The next sections outline the specific rights that exist under the regulations.
(The full text of the Distance Selling Regulations, visit www.hmso.gov.uk/si/si2000/20002334.htm and the complete text of the draft E-Commerce Regulations can be found at http://dti.gov. Uk / cii / docs / regulations.pdf).